{"title":"Return policy","description":"\u003cp\u003e\u003cstrong\u003eReturns Policy\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOur returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEligibility for Returns:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eItems must be unused and in the same condition as received.\u003c\/li\u003e\n\u003cli\u003eItems must be in the original packaging.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eA receipt or proof of purchase is required.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePartial Refunds:\u003c\/strong\u003e Partial refunds may be granted in certain situations:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eItems not in original condition, damaged, or missing parts not due to our error.\u003c\/li\u003e\n\u003cli\u003eItems returned more than 30 days after delivery.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefund Process:\u003c\/strong\u003e Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLate or Missing Refunds:\u003c\/strong\u003e If you haven't received your refund yet:\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eCheck your bank account again.\u003c\/li\u003e\n\u003cli\u003eContact your credit card company; it may take some time before the refund posts.\u003c\/li\u003e\n\u003cli\u003eCheck with your bank; processing time can vary.\u003c\/li\u003e\n\u003cli\u003eIf you still have not received your refund, please contact us at \u003ca rel=\"noopener\"\u003e\u003cspan\u003einform\u003c\/span\u003e\u003cspan\u003e.essentique\u003c\/span\u003e\u003cspan\u003e@gmail\u003c\/span\u003e\u003cspan\u003e.com\u003c\/span\u003e\u003c\/a\u003e.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cstrong\u003eSale Items:\u003c\/strong\u003e Only regular-priced items may be refunded; sale items cannot be refunded.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eExchanges:\u003c\/strong\u003e We only replace items if they are defective or damaged. If you receive a damaged or defective product, contact us within 72 hours of arrival at \u003ca rel=\"noopener\"\u003e\u003cspan\u003einform\u003c\/span\u003e\u003cspan\u003e.essentique\u003c\/span\u003e\u003cspan\u003e@gmail\u003c\/span\u003e\u003cspan\u003e.com\u003c\/span\u003e\u003c\/a\u003e.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping for Returns:\u003c\/strong\u003e To return your product, please email us at \u003ca rel=\"noopener\"\u003e\u003cspan\u003einform\u003c\/span\u003e\u003cspan\u003e.essentique\u003c\/span\u003e\u003cspan\u003e@gmail\u003c\/span\u003e\u003cspan\u003e.com\u003c\/span\u003e\u003c\/a\u003e. You are responsible for paying your own shipping costs for returns, which are non-refundable.\u003c\/p\u003e\n\u003cp\u003eDepending on your location, the time it may take for your exchanged product to reach you may vary. If returning an item over R100, consider using a trackable shipping service or purchasing shipping insurance, as we don’t guarantee that we will receive your returned item.\u003c\/p\u003e","products":[],"url":"https:\/\/essentiqueza.com\/collections\/return-policy.oembed","provider":"EQZA","version":"1.0","type":"link"}