Return Policy
Returns Policy
Our returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
Eligibility for Returns:
- Items must be unused and in the same condition as received.
- Items must be in the original packaging.
- A receipt or proof of purchase is required.
Partial Refunds: Partial refunds may be granted in certain situations:
- Items not in original condition, damaged, or missing parts not due to our error.
- Items returned more than 30 days after delivery.
Refund Process: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds: If you haven't received your refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before the refund posts.
- Check with your bank; processing time can vary.
- If you still have not received your refund, please contact us at inform.essentique@gmail.com.
Sale Items: Only regular-priced items may be refunded; sale items cannot be refunded.
Exchanges: We only replace items if they are defective or damaged. If you receive a damaged or defective product, contact us within 72 hours of arrival at inform.essentique@gmail.com.
Shipping for Returns: To return your product, please email us at inform.essentique@gmail.com. You are responsible for paying your own shipping costs for returns, which are non-refundable.
Depending on your location, the time it may take for your exchanged product to reach you may vary. If returning an item over R100, consider using a trackable shipping service or purchasing shipping insurance, as we don’t guarantee that we will receive your returned item.