Shipping policy

SHIPPING POLICY

ORDER PROCESSING

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a confirmation notification with tracking details where available.

SHIPPING TIMEFRAMES

Delivery typically takes 5–7 business days from the date of dispatch, depending on your location within South Africa. Please note that delivery times are estimates and may vary due to factors beyond our control, such as courier delays or high order volumes.

SHIPPING COSTS

Shipping costs are calculated at checkout and will be displayed before you complete your purchase.

DELIVERY

We deliver nationwide across South Africa. Please ensure that your shipping address and contact details are accurate when placing your order, as EssentiqueZA will not be responsible for delays or failed deliveries due to incorrect information.

DELAYS

While we aim to deliver within the estimated timeframe, EssentiqueZA is not responsible for delays caused by couriers, weather conditions, strikes, or any other circumstances beyond our control.

ORDER TRACKING

Where tracking is available, you will receive a tracking number via email or SMS once your order has been shipped. It is your responsibility to monitor your delivery status using the provided tracking details.

RISK AND OWNERSHIP

Risk in the goods passes to you upon delivery, in accordance with South African consumer protection laws.

CONTACT

If you have any questions regarding your order or shipping, please contact us at:

Email: essentique.co.za@gmail.com

Phone: +27 060 992 5046